FAQ

Resale Policy

We allow resale of our products ONLY by authorized distributors. Any reseller or distributor of our products (including collaborations) has to have our written/contractual consent prior to any resale or distribution of A7 products. In the event any reseller or customer violates the Resale Policy, A7 reserves the right to pursue legal action against the reseller. 

Brand Protection

We are committed to providing our customers with the highest quality product. From time to time we are made aware that imitations of our products may be produced and sold. We own several patents and trademarks and take the issue of counterfeiting very seriously and do our best to legally address each infringement. Please view the list of all of our intellectual property here.

Distributors

We have several distributors across the globe:

Contact

Please email our Customer Service Team at hello@a7.co if you have any questions or concerns.

Size Charts

Size charts for all A7 products are located here.

SMS Terms & Conditions

SMS Terms and Conditions are located here.

Shipping Policy

Please review our full shipping policy here.

    Return/Exchange Policy

    Please review out full return and exchange policy here.

      If you received...

      (a) Defective Item

      In the event an item(s) is defective upon receipt or has a manufacturing defect, a refund or exchange will be granted upon inspection of item(s). Prior notification of the defect must be sent via email to hello@a7.co.

      (b) Wrong Item

      In the event that you received a wrong item(s), please submit an exchange request via our Returns Portal. 

      (c) Missing item(s)

      In the event that you are missing items in your order, once we are notified we will ship out the missing items within 3-5 business days; dependent on current stock. Please notify us of this issue via email to hello@a7.co.

      Order Cancellations/ Refunds

      Once your order has been placed and your credit or debit card payment has been processed, we incur a payment processing fee. Our payment processor does not refund this fee even if the order is cancelled and refunded. If you would like to cancel your order after the order number has been assigned and the payment has been processed, we are unable to refund the payment processing fee, so you will receive a refund minus the payment processing fee.

      This policy only applies to orders that are cancelled by the customer prior to shipping, not orders that are receiving a full or partial refund due to our mistake or damage during shipment.

      If you made a mistake with your shipping address or the items you purchased and would like to adjust your order before it ships we are happy to change your shipping address and/ or the products in your order. However, if you still choose to cancel your order, the payment processing fee will not be refunded.

      • Domestic Payment Processing Fee: 3.5% of your total payment
      • International Payment Processing Fee: 5% of your total payment

      If your order has shipped and you received the tracking number, we would be unable to make any order adjustments or cancellations. If you would like to cancel your order, but it already shipped, you can review our return policy and submit a return request a return for refund here.

      Refunds on Returned to Sender Packages

      Returns to Sender & Refused Packages for International Shipments

      We do not cover customs, VAT, duty or clearance brokerage fees for any shipments outside USA unless specified in your shipping selection. Your shipping service selection will specify if the Customs Fees are included (ex. "Fees Included" or "Customs Fees NOT Included"). Some countries may not require you to pay customs fees. These fees are collected by the shipping carrier on behalf of the destination country's government and you should be notified of these fees (if any) by the carrier.

      If your international package was refused or returned to us due to unpaid customs, VAT, duty or clearance brokerage fees or incorrect address, we are unable to reship the package or issue refunds for the order due to high cost of return international shipping and additional customs fees (fees exceed the order value in most cases). In these cases the carrier will destroy the goods and we will be unable to offer replacement or issue refunds.

      Returns to Sender & Refused Packages for Domestic (USA) Shipments

      If your domestic (USA) package was returned to sender due to the wrong address please email us at hello@a7.co and we will assist you in reshipping your package. Please keep in mind that the delivery timeline will be extended and you may incur additional shipping costs for your order to be reshipped. If your package was returned to sender due to wrong address or refusal and you would like a refund, the shipping fee will be deducted from the refund.

      Order Changes

      Made a mistake in your order? No worries! We will be happy to make adjustments to your order before it ships. If your order has shipped and you received the tracking number, we would be unable to make any size or address changes. If something is not fitting well, you can return or exchange the product after you receive the package.

      Warranty/ Defective Product

      Issues with any of the products you received? We take quality control very seriously and will do our best to help. Please email hello@a7.co if you would like to report a defective product. If you purchased a sale item and received a damaged product, you have 30 days to report the issue to our Team and we will do our best to assist you. We will not be able to replace or issue refunds for discounted items after 30 days of purchase.

      Missing Package/ Shipping Protection

      Your order marked as delivered but you can not find it? Please make sure to report any missing packages within 2 weeks of delivery confirmation. We will do our best to locate your package. Please make sure to check the shipping address and make sure the package was not received by one of your neighbors or house mates. If your package is still missing please contact us via hello@a7.co.

      We offer a shipping protection service which is shown on the checkout page. This service protects the contents of your A7 order if they are lost, stolen, or damaged.

      If you paid for shipping protection, we will send a replacement package in the following cases:

      • Tracking shows “Delivered” but you have not received the order to the provided shipping address. Please allow up to an additional 5 business days for your order to be delivered.
      • Tracking has not updated in 7 business days for domestic packages (USA).
      • Tracking has not updated in 30 days for international packages with standard shipping service (USPS).
      • Tracking has not updated in 10 business days for international packages with UPS, FedEx or DHL service.

      If you did not pay for shipping protection for your order, please contact us via email at hello@a7.co, we will do our best to resolve the shipping issues and contact the carrier on your behalf. However, we are unable to ship a replacement or offer refunds until the carrier investigation is closed and the package is deemed lost or damaged by the carrier. We are unable to offer refunds for stolen packages if the carrier confirmed the delivery of the package after the investigation concluded.