Balance Men’s Stringer

NEW RETURN POLICY 8/05 5 PM EST

We currently offer returns and exchanges for Canada and USA customers. Please read the full return policy below prior to submitting your return request. You can submit your return request via our Return Portal here.

Return Timeline

USA Customers: You have 30 days from the date your order has been fulfilled to request a return or an exchange. For USA orders placed from November 1 - December 31 the return window is extended to 60 days.

Canada Customers: You have 60 days from the date your order has been fulfilled to request a return or an exchange.

Return/ Exchange Options

We offer three options for returns:

1. Exchange: Return the product and exchange for something new
2. Return for Gift Card: Return the product and receive a gift card
3. Return for Refund: Return the product and receive a refund back to the original payment method

Timeline to Ship Your Return

You need to ship your return within 28 days from the day you submitted your return or exchange request through the Return Portal. No extensions to the return window will be offered. If you processed an exchange and your return was not shipped within 28 days you will be billed for the non-returned product. If you processed a return for refund of return for gift card and your return was not shipped within 28 days your return will be cancelled and considered as items kept.

Non-Returnable Products

• We do not offer returns or exchanges for discounted, last call or sale items. If you purchased a discounted item and a full price item, you can still process a return or an exchange for the full price item.

• We do not offer ANY returns or exchanges for the following products:
  • Socks
  • Briefs
  • Banners
  • Stickers
  • Dog Toys
  • Keychains and Lanyards
  • Wristbands
  • Water Bottles, Mugs and Water Jugs

Exchange Limits

There is a maximum limit of 2 exchanges per order. If you exchanged a product twice and would like third exchange, you can return for refund and place a new order for the desired item.

Sold Out or Unavailable Items

If you would like to process an exchange and the item you would like to exchange for is sold out or unavailable, please choose return for refund or return for gift card. We will not be able to exchange for the items that are out of stock and will not offer a return window extension if the replacement item is not in stock.

If you already processed an exchange and the item you exchanged for has gone out of stock, we will issue a refund.

Important Notes When Returning Products

Please make sure that the items you are returning are in their original condition. Below are a few things to keep in mind when returning products:

• The product must be new, clean and unworn.
• The product must be returned in original condition and in original packaging (tags & bags).
• Products may be tried on for sizing, but not used for a workout.
• If returning a belt, the leather and the buckle must not have any blemishes, scratches or impressions on it.
• If returning a lever belt, please do not attach the buckle to the leather until you ensure the size is correct. Belts with dents and scratches in the leather (either from wear or from attaching the lever buckle to the leather) will be rejected. Make sure to secure the lever buckle with bubble wrap to avoid any damage during transit.
• Please do not mail your returns to our warehouse with your own shipping label - we will be unable to track, monitor and identify your package. All returns must be processed through the Return Portal.
• Please do not combine multiple returns into one package - we will be unable to identify which order the items belong to or where to issue the refund. 
• If the product does not meet the return criteria, we reserve the right to reject the return. If you processed an exchange and your returned product does not meet the return criteria, you will be charged for the return item that did not meet the return criteria.
• If the product is returned in unacceptable condition, we will not be able to ship the item back to you and reserve the right to discard the item.

Shipping Costs for Return for Refund or Returns for a Gift Card

The Return Portal will automatically generate shipping label when you process a return, however, we do not cover the return shipping cost. The shipping/ handling cost will be deducted automatically from the product cost you are returning. We refund the taxes for the product, but do not refund the original cost of shipping.

Shipping Costs for Exchanges

The Return Portal will automatically generate shipping label when you process an exchange however, we do not cover the return shipping cost. The Return Portal will automatically calculate all shipping/ handling costs and you will be able to enter your credit card details to cover the cost of shipping.

Shipping Speed for Exchanged Items

When you process an exchange, a new order is automatically generated for your exchanged/ replacement item. The exchanged/ replacement item will be shipped via standard shipping speed, which usually takes 1-14 business days from the ship date for USA customers and 2-8 weeks for Canadian customers.

FAQ

How long does it take for me to receive my exchanged product?

When you process an exchange via Return Portal, a new order is automatically generated for your exchanged item. The exchanged items will be shipped right away via standard shipping speed, which usually takes 1-14 business days from the ship date for USA customers and 2-8 weeks for Canadian customers.

How do I exchange a gift?

To return or exchange a gift click on "Start Gift Return Here" in the Return Portal. You will need to enter the Order Number and shipping Zip Code.

Can I exchange for a different product?

Yes! The system will present you with an option to exchange for a different product. If the new product is a higher value than the return you can pay the difference with a credit card. If the new product is a lower value than the return you will have an option to receive a refund for the difference.

How are refunds calculated?

For example, if you are returning a shirt ($39.95 value) and the return shipping cost is $10.00, your refund will be calculated as follows $39.95 - $10.00 = $29.95. We do not refund the shipping cost for the original order. Your estimated refund and shipping cost will be shown on the summary page.

How long does it take for me to receive a refund?

Please allow up to 14 days for our Team to review and process your return. During holidays and special events it may take up to 28 days to process your return. We will inspect your return and if the return meets all the return criteria, we will issue your refund, gift card, or accept your exchange. Refunds may take up to 5 business days to be reflected on your bank statement.

What should I do if I receive the wrong product?

Sorry about that! Please process an exchange in the Return Portal and select "I received the wrong item" under "Reason for return".

What should I do if I receive damaged product?

We take quality control very seriously! Please process an exchange in the Return Portal and select "Item was damaged/ defective" under "Reason for return".

Do you accept in-person returns or exchanges?

We do not currently have a retail store, so all returns and exchanges will need to be processed online via our Return Portal.

Do you offer returns or exchanges for APO, DPO and FPO addresses?

Yes, we offer returns and exchanges for APO, DPO and FPO addresses.

Domestic Return Instructions

1. Please make sure the item you are requesting the return for is unworn, unwashed and unused. The returned item must not have any food odor, detergent smell, animal hair, make-up, chalk or deodorant stains on it in order to be accepted. In other words, the item must come back to us in the same new condition it was shipped to you.
2. Please make sure the returned item has the original product packaging (product plastic bag and tag if applicable).
3. Pack up the returned item in a water-resistant poly mailer bag or box. Please do not apply the return label directly to the product bag (e.g. knee sleeve product bag), but place product wrapped in the product bag into a mailing bag or box. If you are returning a Lever Belt or buckle, please make sure the lever buckle has the back plate with screws attached and the buckle is securely packed with bubble wrap to prevent any damage to the belt during transit.
4. Print the shipping label provided and attach the label to the package. If you do not have a printer, you can opt to show a QR code at a participating USPS location and they will print the shipping label for you.
5. Drop off your package at any USPS location within 28 days of processing your return. You may drop off your package at USPS Post Office or any of the blue USPS collection boxes, schedule a pick up via USPS website or simply put the package in your home's mailbox with a flag up.
6. If you requested an exchange, your exchange will be shipped right away. If you requested a return for refund or gift card, please allow up to 14 days for our Team to review and process your return. During holidays and special events it may take up to 28 days to process your return. We will inspect your return and if the return meets all the return criteria, we will issue your refund or gift card within 14 days of receiving your return. Refunds may take up to 5 business days to be reflected on your bank statement.

Canada Return Instructions

1. Please make sure the item you are requesting the return for is unworn, unwashed and unused. The returned item must not have any food odor, detergent smell, animal hair, make-up, chalk or deodorant stains on it in order to be accepted. In other words, the item must come back to us in the same new condition it was shipped to you.
2. Please make sure the returned item has the original product packaging (product plastic bag and tag if applicable).
3. Pack up the returned item in a water-resistant poly mailer bag or box. Please do not apply the return label directly to the product bag (e.g. knee sleeve product bag), but place product wrapped in the product bag into a mailing bag or box. If you are returning a Lever Belt, please make sure the lever buckle has the back plate with screws attached and the buckle is securely packed with bubble wrap to prevent any damage to the belt during transit.
4. Print the shipping label provided and attach the label to the package.
5. Drop off your package at the selected carrier location within 28 days of processing your return.
6. If you requested an exchange, your exchange will be shipped right away. If you requested a return for refund or gift card, please allow up to 14 days for our Team to review and process your return. During holidays and special events it may take up to 28 days to process your return. We will inspect your return and if the return meets all the return criteria, we will issue your refund or gift card within 14 days of receiving your return. Refunds may take up to 5 business days to be reflected on your bank statement.