- If you have any discrepancies, questions or concerns please don't hesitate to email us at firstname.lastname@example.org. We will do our best to reply back to you as soon as possible.
- If you wish to make an exchange or return please head on over to our return/exchange portal and fill out the form HERE.
- We DO NOT offer international returns. Our return policy only extends to Canadian shipments.
- We offer returns for refund or store credit within Canada.
- Returns for refund and store credit are offered through our online portal. Click here to access A7 Canada returns portal.
- We must be notified though the online return portal before the return process can begin. We do not accept returns without notification.
- Returns are only granted within 14 days from the order date. This allows for ample time to inspect the products before use. During the months of December and January the return window is 30 days due to Holiday shopping.
- We DO NOT offer returns or exchanges for men's briefs or socks for hygienic reasons.
- The shipping cost for the returned item will be deducted from the refund or store credit. The shipping cost will depend on the weight and dimensions of the returned item.
- The returned items must be unworn. Returned items must have the original packaging (tag and bag). The item must NOT be washed or dried and NOT have any smell, animal hair, chalk or deodorant stains on it in order to be refunded. No refunds will be granted for returns that do not meet this policy.
- Your return request will be automatically cancelled if we not receive shipping confirmation for the returned item within 14 days of the submission of the return form.
- Be sure to carefully select the right size by following our size charts provided BEFORE you checkout. The general rule is to compare our size charts to the measurements of well-fitting clothing you already own and choosing the closest size, up or down, depending on your fit preference. If you have sizing questions please feel free to reach out to email@example.com.
If you received...
(a) Defective Item
In the event an item(s) is defective upon receipt or has a manufacturing defect, a refund or exchange will be granted upon inspection of item(s). Prior notification of the defect must be sent via email to firstname.lastname@example.org. We will not be able to issue refunds on defective items without prior notification.
(b) Wrong Item
In the event that you received a wrong item(s), we will send you a replacement. Once we have received the item(s) or proof of the wrong item we will ship out the correct item(s) within 3-5 business days; dependent on current stock. Prior notification of this issue must be sent via email to email@example.com. We will not be able to issue refunds without prior notification.
(c) Missing item(s)
In the event that you are missing items in your order, once we are notified we will ship out the missing items within 3-5 business days; dependent on current stock. Please notify us of this issue via email to firstname.lastname@example.org.